Refund Policy
Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 14 days from the date you receive your item. Unfortunately, we cannot offer a refund if more than 14 days have passed since delivery.
Eligibility for Returns
To be eligible for a refund, the item must:
- Be unused and in the same condition as when you received it.
- Be in the original packaging.
- Be accompanied by a receipt or proof of purchase.
Non-Refundable Items:
- Items that have been made or personalized for you are non-refundable unless defective.
- Please double-check your order details before purchasing.
How to Return an Item
- Email us at [email protected] to initiate a return. We will provide you with the return address and further instructions.
- Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected.
- Approved refunds will be processed within 7 business days of receiving the returned item.
Shipping Fees
- Customers are responsible for covering the shipping fees for returning items.
- Shipping costs are non-refundable, and we recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.
Disclaimer on Adverse Reactions
At Skins Best Friend, we take great care in formulating products using natural, high-quality ingredients that are suitable for most skin types. However, every individual’s skin is unique, and we cannot guarantee that our products will not cause adverse reactions.
- By purchasing our products, you acknowledge and agree that Skins Best Friend is not responsible for any allergic reactions, sensitivities, or adverse effects you may experience.
- We recommend performing a patch test on a small area of skin before full use, especially if you have sensitive skin or known allergies.